Clara Shih, former AI lead at Salesforce and Meta, said artificial intelligence (AI) is evolving rapidly, making it difficult to predict exactly how it will affect jobs in the future. Responding to a CBS News journalist’s question about what AI means for jobs, Shih said there would be three types of jobs going forward: people who build AI, people who use AI, and people who are managed by AI. She said the third category already exists, citing Uber drivers, DoorDash delivery workers and, increasingly, knowledge workers such as customer support representatives and sales development representatives.
She said the companies she previously worked for had stopped hiring as many entry-level employees. She also cited data showing that one in two recent college graduates in the US are either unemployed or working in jobs that do not require their degree.
She also cited data showing that one in two recent college graduates in the US are either unemployed or working in jobs that do not require their degree.
She said the companies she previously worked for had reduced their hiring of entry-level employees. Shih said that in the areas she led, where she built AI products and businesses, companies found that AI was “so much more capable right out of the gate” than many people they could hire straight out of college. She said this led to changes in their hiring practices.
