The rise of artificial intelligence (AI) tools has led to companies across the globe replacing human support staff with AI chatbots to cut costs. this move has led to a poor customer experience as users are forced into a loop with the AI chatbot that can not figure out a way to solve the issue if it is outside its pre-programmed parameters While economically efficient. An Amex cardholder recently shared their frustration upon stumbling upon a similar American Express AI chatbot.
they quickly managed to find out that it was an AI chatbot pretending to be a human While the customer was promised that a human was on the line. “I hate when the chatbot claims it’s a human. I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this. In one of the initial messages, the AI chatbot referred to itself as David and assured that it was human when the customer asked it to prove its identity. As the conversation progressed, the customer kept asking absurd questions, and the AI chatbot returned answers that no ordinary human representative would have obliged with. A third commented: “I had a similar experience with the Sony chatbot insisting it wasn’t AI until I asked it to solve some math problems, which it went right ahead and did. So I started feeding it increasingly complex math tasks.”
Not convinced by the reply, the customer prompted the AI chatbot to write a three-line poem that goes 5-7-5.
Though it rejected it initially, the AI chatbot returned with a result when the customer said it was a haiku.
