A District Consumer Disputes Redressal Commission in Delhi has directed a moving and transportation company to pay Rs 50,000 to a consumer after his television and shoe rack were damaged while his household belongings were being shifted from Delhi to Gurugram.
Four employees of the company reached his residence in Naraina Vihar and began packing the household articles, including an LED television. The complainant alleged that the television was checked and found to be in working condition before it was packed. However, while the employees were making space to place the packed items, the box containing the television fell. The consumer claimed that he witnessed the incident and that the employees did not inspect the television after that. When the items were delivered, the complainant found that the television had been damaged. The Commission noted that the complainant had made a handwritten entry on the delivery acknowledgement recording that the TV box had fallen during packing and that the screen was damaged. The note also stated that the television had been checked and was in working condition before packing. He then approached the company’s customer care and shared photographs of the damaged television. The company initially closed his claim, stating that its employees had not caused the damage.
The complainant initially obtained an estimate of Rs 29,618 from the brand’s authorised service centre for repairing the television. Later, the service centre informed him that the required display panel could not be arranged and offered an exchange model for Rs 44,788. The company’s legal department then offered him Rs 15,000 towards the damaged television. The complainant rejected the offer and sought Rs 90,000 towards the damaged items, loss of enjoyment of his property and delay in service.
